Merchant Support Services

Committed to supporting you manage and expand your business

Merchant Support Services

AllSecure provides a dedicated helpdesk staff to support you during the initial integration of your shop systems to our platform and for any changes that may need to be made throughout the lifetime of the account. Additionally, we provide test accounts for a safe area to develop and test the integration. Moreover, example coding is available in several languages for ease of use. Our technical support specialists will take care of your merchant gateway configuration. They ensure that your merchant account is properly set up, your risk management is configured, and that all payment methods you need to start accepting online payments are set up. In conclusion, start accepting online payments – easy and secure!

Merchant Support That Gets Your Business Going Forward

Getting your business onboarded is just the beginning. However, although our platform is incredibly easy to use, everyone needs a little help sometimes. Fortunately, the good news is that our merchant support team is just a click or a phone call away, always ready to assist you with any implementation you may need.


Contact us via chat or submit an online support ticket. You can also search our extensive knowledge base for answers to common questions.


Get in touch with the Integration Support team if you have questions about our APIs, or need help integrating into our Gateway and related payment services.


Our Support center features a team of trained associates ready and willing to help you through the world of modern commerce after your shop moved into the production.

Frequently Asked Questions

What is a Payment Gateway?

A Payment Gateway is a mechanism used for collecting, authorising and storing card data on behalf of merchants. Typically it is connected to a website via an Ecommerce shopping cart or payment module (e.g. WooCommerce, OpenCart, Shopify). The purchaser enters their credit or debit card details encrypted into a secure environment on the Payment Service Provider’s servers who in turn sends the data through to the card clearing bank for authorisation.

What is a Merchant Account?

A Merchant Account is a service provided by an acquiring bank to enable business to accept card payments. Transactions are processed using a merchant ID for authorisation but no money is held in a Merchant Account, instead the money is settled via the acquiring bank into the merchant’s chosen bank account (normally a business bank account).

What is an acquiring bank?

An acquiring bank is a financial institution that processes debit and credit cards on behalf of a merchant. Acquiring banks provide the merchant facilities and settlement of the merchants funds earned through payment processing.

How do I apply for a merchant account with a bank and what is the procedure?

In order to use the AllSecure Payment Gateway services you will need to have or be able to obtain an Internet Merchant Account. If you do not already have one we will be able to forward your application to one of the partner acquiring banks we work with.

What cards will AllSecure accept when I go live with the service?

The AllSecure Payment gateway currently supports VISA, VISA DEBIT, MASTERCARD, MASTERCARD DEBIT, MAESTRO and American Express. However, this is not the end of it. Besides cards, AllSecure supports various Alternative Payment Methods such as IDEAL, KLARNA, SOFORT…

What requirements should an online shop meet?

Of course, an online shop has to meet many legal and technical requirements. Above all, however, it should be designed as user-friendly as possible. It starts with clear, simple user guidance. Includes a clear, attractive presentation of the offer. And ends with a convenient, trustworthy checkout process. The right mix of payments is crucial for this. This allows buyers to choose their preferred digital payment method themselves.

What is PCI accreditation and do I need to be PCI Accredited?

PCI stands for Payment Card Industry and is a standard born out of the card schemes requirement to make payment services more secure. AllSecure Payment Gateway is a level 1 PCI accredited gateway which is the highest level accreditation. We have become accredited so you do not have to and by using our gateway, card details are seamlessly taken on our secure system which has been rigorously tested to the highest standards in security.

Is it safe to pay with my credit card?

3D-Secure is an extra layer of security when using your credit card for online transactions. AllSecure will ask you to enter your 3D Secure password (different from the PIN), which is called Verified by Visa, MasterCard SecureCode and American Express SafeKey.

How is our risk management done?

Risk prevention is very important to us! We would be happy to advise you on our various tools and options for an optimal risk management system for you.

What does "fraud prevention" mean?

With fraud prevention, online retailers protect themselves against fraud and data misuse in real time during the ordering process. An online shop operator or e-business entrepreneur can use various creditworthiness and plausibility checks for this purpose. These are carried out before the actual payment. Incorrect address data, email addresses, stolen account or credit card data and negative creditworthiness can be checked using blocklists and credit agencies. In addition, the fraud prevention modules protect with IP and double booking blocks as well as session and limit checks.

Need Secure Online Payments?

We enable merchants to accept online and mobile payments from buyers worldwide.

Established in 2001. AllSecure became a global Payment Service Provider dedicated to providing tailor-made online payment solutions that solve issues and suite the requirements of its clients.
Our PCI DSS Level 1 payment gateway processes in multiple market and currencies through single platform in a smart and cost-effective way. The aim is to optimize the clients’ payment solutions using the best gateway technologies, world class acquires along with our in-depth payment knowledge and professional services.

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Accepted Methods
american express
sepa direct debit